Privacy Policy

Introduction

Nerava ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our mobile application and services.

Information We Collect

Location Data

We collect your device's location to detect nearby EV chargers and show you relevant merchant offers. Location data is only collected when you have the app open or have granted background location permission.

Account Information

When you create an account, we collect your phone number for verification purposes. You may optionally provide your email address and vehicle information.

Usage Data

We collect information about how you use the app, including charger visits, merchant interactions, and reward redemptions.

How We Use Your Information

• To provide and improve our services
• To detect nearby chargers and merchants
• To process reward redemptions
• To send you notifications about offers and updates
• To prevent fraud and abuse

Information Sharing

We do not sell your personal information. We may share your information with:

• Merchants when you redeem an offer (limited to information needed to fulfill the offer)
• Service providers who help us operate our services
• Law enforcement when required by law

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Disable location services at any time

Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@nerava.network