How can we help?

Using a partner's app or program

If you joined through a charging network, a merchant, a property or a membership app, that partner runs the experience you see. Their support team is the fastest route for questions about your account or rewards. If they can't help, email support@nerava.network.

Connected vehicles

Nerava connects Tesla vehicles through Tesla Fleet API, and other electric vehicles through Smartcar. Which features work depends on your vehicle and on the program you joined. You can disconnect a vehicle at any time from the app you connected it through.

Charging receipts for hosts

Hosts using EV Guest Receipt can sign in at nerava.network/host. Questions about a receipt you received go to the host who shared it, or to support@nerava.network.

Deleting your data

Email privacy@nerava.network with the subject “Account deletion request” from the address on your account. The Privacy Policy describes what deletion removes, what may be kept, and how to ask us to delete the rest.

Businesses and partners

For programs, pilots and partner integrations, email james@nerava.network.

Report a problem

Found a bug? Email support@nerava.network with what happened and the page or app you were using. Security issues go to security@nerava.network.